Shipping

We currently ship within the United States only.

Order Processing

Orders are typically processed within two business days. Processing times exclude weekends and holidays. You will receive a shipping confirmation email when tracking information becomes available.

Shipping Rates

Orders totaling $35.00 or more qualify for free standard shipping. The qualifying subtotal is calculated before taxes and after discounts. Available paid shipping options and prices for orders below $35.00 are shown during checkout.

Carriers and Delivery

We ship with USPS, UPS, or FedEx. The carrier used depends on the destination, selected service, and package requirements. Delivery estimates shown at checkout begin after order processing and may be affected by carrier delays, holidays, or severe weather.

Tracking Your Order

Use the tracking link in your shipping confirmation email to follow your package. Tracking may take time to update after the label is created. If tracking has not updated for several business days, contact us at support@solsticeteatraders.com with your order number.

Address Changes

Please review your shipping address carefully before placing an order. If you need a correction, contact us as soon as possible. We will do our best to help, but an address cannot be changed after the order has shipped.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged or incorrect, contact us promptly with your order number, a description of the issue, and clear photos of the packaging and products. Keep all packaging and damaged items while we review the issue.

International Shipping

We do not currently ship outside the United States.

Questions

Email support@solsticeteatraders.com for shipping assistance.