FAQs

Find quick answers about ordering, brewing, storing, and enjoying tea from Solstice Tea Traders. If you still need help, email us at support@solsticeteatraders.com.

Tea & Brewing

How do I choose the right tea?

Start with the flavors you already enjoy. Product descriptions can help you compare flavor notes, ingredients, and caffeine levels. If you would like a personal recommendation, contact us and tell us what flavors you prefer.

How much tea should I use?

Follow the brewing directions on the product packaging or product page. As a general starting point, use about one teaspoon of loose tea per 8 ounces of water, then adjust to taste.

What water temperature and steeping time should I use?

Brewing needs vary by tea. Delicate teas generally prefer cooler water and shorter steeps, while black teas and herbal infusions usually handle hotter water and longer steeps. Check the directions for your specific tea for the best results.

Can I steep my tea more than once?

Many whole-leaf teas can be infused more than once. Add a little extra time to each later steep and explore how the flavor develops.

Do your teas contain caffeine?

Caffeine varies by tea type and preparation. Traditional teas made from the tea plant naturally contain caffeine, while many herbal infusions are caffeine-free. Review the product description and ingredients before purchasing.

Where can I find ingredient and allergen information?

Ingredients are listed on each product page and package. Please review them carefully if you have allergies or dietary concerns. Contact us before ordering if you need help confirming a specific ingredient.

How should I store my tea?

Keep tea sealed in a cool, dry, dark place away from moisture, heat, sunlight, and strong odors. Proper storage helps preserve its aroma and flavor.

Orders & Shipping

When will my order ship?

Processing and delivery estimates are provided during checkout and may vary by destination and shipping method. You will receive tracking information when it is available.

How can I track my order?

Use the tracking link in your shipping confirmation email. If the tracking has not updated or your package appears delayed, contact us with your order number.

Can I change or cancel an order?

Email support@solsticeteatraders.com as soon as possible with your order number. We will do our best to help, but changes cannot be guaranteed once an order begins processing or has shipped.

What should I do if my order arrives damaged or incorrect?

Contact us promptly with your order number, a description of the issue, and clear photos of the packaging and items. We will review the details and help make it right.

What is your return policy?

Please review our current return and refund policy for eligibility, time limits, and instructions. For order-specific help, contact us before sending anything back.

Gifts & Partnerships

Can I send tea as a gift?

Yes. Enter the recipient's shipping address during checkout. Pricing is not typically included on the packing slip, though order and gift options may vary.

Do you offer wholesale or partnership opportunities?

We welcome inquiries from retailers, hospitality businesses, and potential partners. Email support@solsticeteatraders.com with information about your business and what you have in mind.

Still have a question?

Contact Solstice Tea Traders at support@solsticeteatraders.com. We will be happy to help.